You may return most items within 14 days of delivery for one time exchange, this policy apply to original list price buyer, we will not consider any exchange on discount items & custom made items (eg. custom made watch band / made to order items). Before returning the items, please notify us by e-mail. You are responsible to pay the return postage unless the items we send is in-correct, is damaged, or is missing parts. Item(s) which show clear signs of use is(are) not qualify to return. The purchase becomes effective upon the expiry of the 14-day return period. Shipping costs are not refundable.
Damaged watch boxes or missing warranty card do not qualify for refunds.
Defect, broken delivered watches or stolen must be notifed us immeditaley after receipt/knowledge or max. within 24 hours after receipt. It is the customers obligation to check the watch for its functionality after receipt. Without notification, the watch is considered as arrived in good condition and fully functional. Return shipment has to be paid by buyer. Thank you for understanding.
Watches can only be replaced with a new if unworn and new condition, used watches will be repaired.
Incorrect sent items must be returned back before we can send out the correct one. You will receive a shipping instruction for that. Same apply for repair exchange watches.
Refund will be made upon arrival of the item in one of our dedicated addresses.
Please indicate below information in both your email and return parcel to speed up handling time :
Original item no.;
Buyer’s id or full name;
Damaged or Defective Items
Pre-Orders or orders can be cancelled at any time and the payment will be refunded 100%, if the order haven't been marked as processing in progress or shipped.
When you cancel your order, the following fee table apply:
|PAYMENT ACCEPTED||USD 0.00|
|PROCESSING IN PROGRESS||USD 10.00|
*In this case we will need to reduce the shipping fee from the refunded amount. The total reduced amount is USD 40.00 from the refund.
Refunds are made within 48 hours after the confirmation. Thank you very much for your understanding.
If you have any questions, please contact our support center.